Premium Custom Steering Wheels & Auto Accessories
Free Delivery Across Pakistan on Orders Above Rs. 10,000
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Redline Customer Policy

Refund & Returns Policy

Please review our exchange and returns conditions before placing your order. Our policy is designed to provide a clear process for defective or damaged products.

Exchange Window 7 Days
Eligible Claims Defective / Damaged
Monetary Refund Not Available
01

Overview

Our returns and exchange policy lasts 7 days from the date of delivery. If more than 7 days have passed since you received your order, we are unable to offer an exchange or replacement.

Please inspect your order immediately upon delivery. Claims submitted after the applicable 7-day period will not be accepted.
02

Eligibility for Exchange

To be eligible for an exchange or replacement, the following conditions must be met:

  • The product must be defective or damaged upon arrival.
  • The item must remain in its original packaging.
  • You must provide clear photo or video evidence showing the defect or damage.
  • A valid receipt or proof of purchase must be provided.

We do not accept returns solely because an item is unwanted, unused, or was ordered by mistake. All sales are final except where an eligible defective or damaged product claim is approved.

03

No Monetary Refunds

Exchange / Replacement Only

We do not offer cash or monetary refunds. If an eligible claim is approved, we will provide an exchange or replacement of the applicable product in accordance with this policy.

04

How to Request an Exchange

If your product arrives defective or damaged, follow these steps:

  1. 1
    Contact us within 7 days of delivery.
  2. 2
    Email info@redlineautomotorsports.com with clear photos or video showing the issue.
  3. 3
    After receiving return authorization, send the item to: Shop No. 88, Block-A, Trust Plaza, Model Town, Gujranwala, Pakistan.
  4. 4
    Once the returned item has been received and inspected, an approved replacement will be dispatched.
05

Non-Returnable Items

Products may not qualify for exchange or replacement in the following circumstances:

  • Claims submitted more than 7 days after delivery.
  • Products showing signs of use, installation, alteration or tampering.
  • Products damaged because of incorrect or improper installation.
  • Products returned without their original packaging.
06

Return Shipping

  • Customers are responsible for applicable return shipping costs.
  • Shipping charges are non-refundable.
  • We recommend using a trackable courier or shipping service when returning valuable products.
  • We cannot guarantee receipt of a returned item where no valid tracking information is available.
07

Processing Time

After we receive your returned product, our team will inspect the item and review the exchange request.

Inspection 2–3 Business Days
Approved Replacement 5–7 Business Days
Returns Support

Need Help With An Exchange?

Contact our team before returning any product. We can review your claim, explain the required evidence and guide you through the exchange process.

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